The Customer Experience in Financial Services Conference 2026 is a one-day, industry-led event for senior CX, journey and engagement leaders across banking, insurance and financial services.

Featuring speakers from Lloyds Banking Group, NatWest, HSBC, Aviva, Santander, Nationwide, Wise and more, the agenda explores AI-enabled CX, human-centred design, vulnerable customer support, hyper-personalisation, data, measurement and regulation.

With 26 expert speakers, four interactive panels and dedicated networking, delegates leave with practical strategies to improve customer journeys and deliver long-term value.