Knowledge Management (KM) is a discipline concerned with the analysis and technical support of practices used in an organization to identify, create, represent, distribute and enable the adoption and leveraging of good practices embedded in collaborative settings and, in particular, in organizational processes. Effective knowledge management is an increasingly important source of competitive advantage, and a key to the success of contemporary organizations, bolstering the collective expertise of its employees and partners. There are several perspectives on KM, but all share the same core components, namely: People, Processes and Technology. Some take a techno-centric focus, in order to enhance knowledge integration and creation; some take an organizational focus, in order to optimize organization design and workflows; some take an ecological focus, where the important aspects are related to people interaction, knowledge and environmental factors as a complex adaptive system similar to a natural ecosystem. An information system (IS) is an organized system for the collection, organization, storage and communication of information.

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